| Nolan Godfrey

6 Ways to Drive Retention

By Nolan Godfrey

September 08, 2022

Personal Development, Talent, Culture, Retention

With ongoing talent shortages predicted to continue till at least 2030, the need to retain employees has never been greater. But after the upheaval and disruption of the last several years, employers are finding that the old retention methods aren’t...

How to Leverage the 3 Stages of Customer Experience

By Nolan Godfrey

August 18, 2022

Customer Focus, Relationships

Few experiences create a better rush of good feeling than getting a new customer through effort and diligence. When hard work pays off with a sale or a contract, it’s a great feeling of accomplishment!

The Key to Acquiring and Keeping Customers for the Long-Term

By Nolan Godfrey

August 15, 2022

Customer Focus, Research, Feedback, Relationships

Smart companies know that acquiring and keeping customers for life requires more than just a good product or good service. The best way to build a loyal customer base is to create a relationship based on constant interaction throughout an ongoing...

7 Behaviors that Put Your Customers Last

By Nolan Godfrey

July 12, 2022

Customer Focus, Personal Integrity

It’s a common claim for businesses to make—the message that “we are customer-centric” or “we are relentlessly focused on our customers” is ubiquitous in marketing materials. However, when statements such as these are undefined or not clarified, it’s...

Managing Performance for Maximum Development

By Nolan Godfrey

June 07, 2022

Management Development, Performance Management

One of the most challenging aspects of leadership is navigating the tension between achieving results and developing people. As leaders concerned with business outcomes, performance management is vital, and there is a constant need to drive...

4 Ways to Evaluate Company Culture

By Nolan Godfrey

May 20, 2022

Leadership Assessments, Customer Focus, Culture

As companies everywhere deal with major business disruptions and increasing demands for transparency and accountability from employees, customers, and shareholders, leaders are coming face to face with one of the more elusive aspects of business:...

How Hybrid Work can Help Women Recover from the Pandemic

By Nolan Godfrey

April 27, 2022

Diversity & Inclusion, Accountability, Hybrid Work

When the COVID-19 pandemic triggered society-wide restrictions in March 2020, millions of women grappled with challenges they could not have foreseen. Between losing their jobs, overseeing their children's education, and managing childcare (and...

Upskilling Managers to Meet New Challenges

By Nolan Godfrey

April 08, 2022

Leadership Development, Management Development, Career Development

Around the world, companies are facing several significant workforce challenges, including a shortage of skilled workers, balancing the demand for flexibility with the needs of the business, and improving DE&I efforts. But one additional challenge...