Stewart Leadership Insights Blog

Want to Start a Leadership Development Program? Here are Six Best Practices to Guide Your Efforts

By Nolan Godfrey

January 17, 2023

Leadership Development, Management Development, Talent Development, Strategic Planning

4 young professionals clapping during a presentation

For growing organizations with long-term strategic goals, implementing a development program to create smart, competent leaders probably seems like a no-brainer. Growing and developing leaders within the company can reduce employee turnover, create...

The Accountability Scale

By Nolan Godfrey

December 01, 2022

Leadership, Leading Teams, Accountability

woman gesturing to something on table at a meeting with work colleagues

Accountability is often a thorny issue in the workplace, and it’s become even thornier in the hybrid and remote work era.

Employee Retention: Use the First 90 Days to Keep Your Best New Talent

By Nolan Godfrey

November 15, 2022

Talent Development, Onboarding, Retention

group of eager new employees sitting for a presentation

As 2022 winds down, the US labor market remains tight, and competition for talented people is still fierce. In this market, employers must continually make the case that they are a better place to work than their competitors to keep their best new...

6 Ways to Drive Retention

By Nolan Godfrey

September 08, 2022

Personal Development, Talent, Culture, Retention

Young professional man standing in his office smiling and talking toward the laptop on his desk.

With ongoing talent shortages predicted to continue till at least 2030, the need to retain employees has never been greater. But after the upheaval and disruption of the last several years, employers are finding that the old retention methods aren’t...

How to Leverage the 3 Stages of Customer Experience

By Nolan Godfrey

August 18, 2022

Customer Focus, Relationships

Professional man in a suit leaning up against a window smiling

Few experiences create a better rush of good feeling than getting a new customer through effort and diligence. When hard work pays off with a sale or a contract, it’s a great feeling of accomplishment!

The Key to Acquiring and Keeping Customers for the Long-Term

By Nolan Godfrey

August 15, 2022

Customer Focus, Research, Feedback, Relationships

Overhead shot of 5 professionals talking and smiling

Smart companies know that acquiring and keeping customers for life requires more than just a good product or good service. The best way to build a loyal customer base is to create a relationship based on constant interaction throughout an ongoing...

7 Behaviors that Put Your Customers Last

By Nolan Godfrey

July 12, 2022

Customer Focus, Personal Integrity

7 professionals sitting at conference table referencing printed documents

It’s a common claim for businesses to make—the message that “we are customer-centric” or “we are relentlessly focused on our customers” is ubiquitous in marketing materials. However, when statements such as these are undefined or not clarified, it’s...

Managing Performance for Maximum Development

By Nolan Godfrey

June 07, 2022

Management Development, Performance Management

Professional man sitting at desk smiling at tablet

One of the most challenging aspects of leadership is navigating the tension between achieving results and developing people. As leaders concerned with business outcomes, performance management is vital, and there is a constant need to drive...