Leadership Lessons

A Piece of Cake

Listening, Customer Focus, Presentation Skills, Effective Communication

How we deliver information is often just as important as the information itself. One day, a professor brought a beautifully decorated cake to her class. She presented it on a table in front of the class for all to admire and to tantalize their...

Big Ears are a Must

Listening, Personal Development, Coaching, Innovation, Effective Communication

How big are your ears? Have you ever considered the remarkably disproportionate body of a bat? It is quite small in comparison to the size of its ears. But this isn’t a trick of fate or DNA gone haywire. There is a distinct purpose for this...

Dirty Laundry

Listening, Valuing Others, Problem Solving, Ego Management

Rarely do we see things through a "clean window." We all have blind spots. Several years ago, there was an elderly couple who would sit together each morning for breakfast. The woman often looked out her kitchen window and saw her neighbor’s...

Buying Hands and Feet

Listening, Personal Development, Team Building, Valuing Others, Inspiring Commitment

You cannot buy devotion, loyalty, trust, or commitment. You cannot buy hearts and minds - these can only be earned. It’s easy for a company to buy a person’s hands and feet, but what the organization really needs is its employees’ hearts and...

Saved by a Sneeze

Change Management, Listening, Focusing on Results, Innovation, Strategic Thinking, Customer Focus

A willingness to adapt can mean the difference between prosperity and failure. When a cold hits and sneezing and sniffles ensue, what a comfort it is to know that you have your box of tissues close by your side ready to rescue your suffering...

Tuning in to Crickets

Listening, Valuing Others, Focusing on Results, Inspiring Commitment, Effective Communication

We hear what we listen for. Two men were walking along a crowded sidewalk in a downtown business area. Suddenly one exclaimed: “Listen to the lovely sound of that cricket.”

What Makes a Symphony?

Listening, Team Building, Focusing on Results, Strategic Thinking, Ego Management, Effective Communication

Only a clearly communicated perspective, directed by a wise and capable leader, results in a magnificent performance. While attending a symphony it is pretty hard to avoid noticing the conductor. He is the one standing on the platform performing...